About MCOT

MCOT´s collection process encompasses time-tested procedures. It includes not only those activities that have established track records of recovery by MCOT, but it incorporates any client requirements and more. The initial collection action, occurring concurrently with account distribution, is the issuance of a demand notice to the debtors. This notice satisfies the Fair Debt Collection Act requirements. If the notice is not returned, the account is randomly assigned to a collector (accounts with the same guarantor are assigned to the same collector). Accounts with balances above $2000 are assigned immediately; accounts with balances under $2000 are held for seven (7) days.

The employees of MCOT recognize fully and abide by the terms of The Health Insurance Portability and Accountability Act of 1996 (HIPAA). It is very important to us to folllow the strict guidelines of the Department of Health and Human Services in relation to the way we conduct our collection agency business. As you know we have a large amount of personal and private information to protect as a collection agency for a large group of healthcare providers - and other types of business. We will CONTINUOUSLY strive to increase security as necessary in protecting this sensitive information.

Returned mail and accounts with an incorrect address are skip traced using various means, including Acollaid and credit reporting agencies. The Acollaid data base is the largest, most accurate and most complete household list available to the credit industry. Collectors have electronic access through MCOT´s computer system to Equifax and TRW for credit reporting and retrieval.

Each collector is assigned a category which never exceeds 1,000 base accounts. Based on a proven concept, this is a manageable level which allows the collector to complete necessary procedures in a carefully designed 30 day cycle. Consistent follow-up with the debtor is a crucial element of an effective collection program.